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Konductö offers marketing automation, operational optimization and call outsourcing services for car dealers and manufacturers.

Marketing automation

  • Follow-up for recommended maintenances
  • End of leases
  • CSI to sales and services
  • First service appointment

 

Operational optimization

  • Tire storage
  • Appointments with "upsales" available for each vehicle
  • Track parts on orders

Customer Contact Centre

  • Outsourcing incoming calls
  • Call management for leads, sales and service
  • Omnichannel progressive solicitations; sms, emails, telephony.

 

Communication modes

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We master the following systems

ADP
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How can we help you?

You have a BDC?

Our services allow you to complete your communications without an upfront investment.

  • Automation of lists

  • Automated communications

  • New communications

  • Operational optimization

You don't have a BDC?

We deploy a complete BDC for you without initial investment, recruitment, equipment and according to your specifications.

  • Follow-up for recommended maintenances

  • First service appointment

  • CSI survey

  • Incoming calls

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You have their tires, they have questions!

We know the future situation is uncertain, but the current situation is known. Customers wonder « Can I get my tires back? » or « Can we make an appointment to have them installed? » You know the answer to these questions! So why not inform your customers now?

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Have you moved your service appointments?

Have you postponed your service appointments? You will avoid unnecessary travel to your customers. With the recent announcement postponing the opening of stores until May 4, 2020, several dealers are left with a large number of appointments in the service department to be postponed. In the last few weeks, be aware that several customers have…

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Their rental was to end during the crisis. Are they sufficiently informed?

Some customers will arrive at the end of their rental in the coming weeks. Do they know what to do? Buying a vehicle from a dealership is one of the most important purchases for the majority of your customers. They must feel absolute confidence throughout their business relationship with you in order for it to…

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QUESTIONS? CONTACT US

FMT Strategy & performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7

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Konductö
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7