OUR SERVICES

Our services in brief ...

Service Department

"Solutions tailored to your specifications and customer habits"

  • 1st service appointment

    The first visit to the service is key in retaining your customers, make sure you don't miss anything.

  • Follow-up of recommended maintenance

    With algorithms programmed to track customer behaviors, we communicate with them at the right time.

  • Follow-up with lost customers

    Our tracking systems automatically generate customers who have exceeded their maintenance. We therefore ensure close monitoring in order to bring them back.

  • CSI survey

    Managing dissatisfaction promptly is key in managing customer relationships. We have developed methods and processes to keep you informed quickly.

  • Incoming calls

    We are able to take your incoming service calls. This frees up your advisers and gives them more time to take care of your customers.

  • Tracking end of lease

    We follow your customers at the end of the rental in order to convert them into appointments before the end of their term. This gives you the maximum chance of selling them a new vehicle.

  • Financings monitoring

    With equity monitoring, you are able to contact your customers at the right time and thus not lose your links.

  • Internet lead management

    We ensure rapid and continuous follow-up of your Internet requests until conversion to appointments and post-visit follow-up.

Sales department

"Services designed to optimize your customer retention."

Operational optimization

"Methods and processes designed to facilitate your daily life."

  • Management of stored tires

    Get a daily report from your customers with stored tires. So you can have everything prepared before their arrival.

  • List of upsales

    Your advisors receive every morning a list of their appointments with all the upsales available on the vehicles.

  • Parts on order

    Track your parts on order according to upcoming appointments. You can therefore easily move or confirm your appointments easily.

QUESTIONS? CONTACT US

FMT Strategy & performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7

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Konductö
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7