Net Promoter Score

Rapidly increase your NPS score with our 3-tier communication process.

NPS promoter


NPS passive


NPS detractor


Net promoter score is a measured widely recognized to predict customer loyalty and measure, using a single question, to rate the likelihood that they would recommend your dealership.  The NPS is typically interpreted and used as an indicator of customer loyalty.

NPS is measured with a scale of points given by your customers, from 0 to 10, and divided in 3 categories:

🙂 Promoter: 9 & 10 points

😐 Passive: 7 & 8 points

🙁 Detractor: 0 to 6 points

It is a simple calculation that deducts the number of detractors from the number of promoters.

Ex: Let’s say that you have 10 promoters and you have 2 detractors, your NPS score would be 8.  The initial unit measurement used is an absolute number lying between -100 and +100 but it is mostly represented as a percentage in the automotive business.

NPS is the primary measurement when it comes to customer satisfaction.

Our 3-tier communication process will ensure you get the best possible score and rank high on your manufacturer list.

Our communication process will allow you to react quickly and resolves issues resulting in …

  • Greater customer satisfaction
  • A higher response rates from satisfied customers
  • Better manufacturers survey results.
  • Increased loyalty
  • Improved bottom line
contact cycle nps
Give customers a great experience, and they’ll buy more, be more loyal and share their experience with friends.
96% of customers say customer service is important in their choice of loyalty to a brand. A good experience is key in influencing their brand loyalties for 73% of consumers
Customers tell an average of 9 people about a positive experience with a brand, but they tell 16 people about a negative experience.