Konductö blog

How dealership managers can avoid common customer service and retention pitfalls Car dealerships must prioritize customer satisfaction. Unfortunately, some managers make mistakes that can compromise the satisfaction and loyalty of their customers. In this article, we will examine the main mistakes made by managers in customer service and retention, and offer solutions to remedy them. Common mistakes made by automotive dealership managers Not listening to customers is a common mistake made by many automotive dealership

Unveiling the secrets of automotive performance through customer satisfaction indices Net Promoter Score (NPS / CSI) In an increasingly competitive market, customer satisfaction has become a major challenge for businesses. Car dealerships are no exception to this rule and have understood the importance of measuring the satisfaction of their customers. It is in this context that customer satisfaction indices  (NPS / CSI) have taken a preeminent place. In this article, we will explain what is NPS

How to Stand Out in the Automotive Market with a Customer Relationship Management (CRM) System The automotive market is constantly evolving, with increasingly demanding customers and more competitors than ever. Automotive dealerships must therefore be creative and innovative to stand out and retain their customer base. In this regard, the use of a CRM (Customer Relationship Management) system is an essential tool to stay connected with customers and track the results of their campaigns in

How to overcome the staff shortage in your dealership The recent pandemic has had a huge impact on all markets including dealerships. Customer service sometimes relies upon people who do not have the technical knowledge to fully understand or explain mechanical problems.This type of task requires continuous training until they are technically qualified enough to meet all customer requests. This can be a nightmare if staff turnover hinders opportunities for growth, As the required up

What’s the best way to ensure that you are tracking all your customers for manufacturer recalls? When you are dealing with a manufacturer’s recall, it can be difficult to reach all of your customers. Many times your customers have not updated their information with your service department, and sometimes they no longer own the vehicle or live in proximity–which means that many people will never receive any communication about this issue! In order to help,

Dealership customer service tips: how to ensure all customers get a response​ It’s easy to get overwhelmed by the daily tasks for a dealer manager. But one thing that might affect your business volume and customer retention is how customers are greeted when they come in touch with your team ! If advisors don’t answer on time or if their lines are busy can be a significant factor. Konductö has been around for quite some

Tips and tricks to consider before planning your tire season In this article, we offer tips and tricks to consider prior you even begin planning your tire season. The results may or not be beneficial for the dealership depending on how much effort is put into it! Here are a few things you can do in order to prepare yourself ahead of time so that next tire season won’t look like such an uphill battle.