What’s the best way to ensure that you are tracking all your customers for manufacturer recalls?
When you are dealing with a manufacturer's recall, it can be difficult to reach all of your customers. Many times your customers have not updated their information with your service department, and sometimes they no longer own the vehicle or live in proximity–which means that many people will never receive any communication about this issue! In order to help, we have listed some solutions below.
Solutions for you customer follow-up
Whether it is a safety compliance or aesthetic recall, you must reach and follow up all of your customers. Konductö has been designed to free you from the time-consuming tasks that can take your dedicated professional’s team several hours, not to mention all those daily appointments and emergencies that your team needs to manage. The Konductö team is here to make sure that every customer has been taken care of. With Konductö's turnkey solutions, we manage your customer list with all vehicles' serial numbers and sort them out, then perform a follow-up to make sure every single concerned customer has been contacted.
Managing your contacts
Contact management can be a challenge for every car dealer, but with our solutions, you can ensure that your customers are well taken care of and their contact details are always up-to-date in the database! This is a win-win for you and your customers. That means as soon as they come back, you might offer several service options to keep them satisfied then increasing customer retention, satisfaction rates as well as sales!
The cost of managing your manufacturer's recalls internally can be very high, especially when you factor in the difficulty and complexity. It often ends up being more expensive than if they were externally managed! With a lack of resources, follow-ups can be an absolute nightmare for dealerships. You can contact one of our representatives today for a free quote, and you will be surprised how much money you can save with our solutions. With the right team on board–which is what we'll provide ! Each follow-up job gets done according to your deadlines so that everything runs smoothly and professionally.
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