Konducto by FMT

Program outline

Konductö's customer service loyalty program leverages dynamic communications and the human touch

konducto program outline

Konductö reduces your efforts by up to 40% with it's proactive dynamic communications, customer behavior planning and by leveraging your internal ressources.

Get your customers to act between your peak periods so that you get quality time with them.

Konductö’s dynamic communications are deployed between your peak periods and at a rhythm that matches your capacity to handle incoming requests. Get more out of your team by better distribution workload that will results in happier customers and a better CSI score.

heures de pointe vue globale

Enhance your customer journey with our dynamic communications mapped at specific customer touchpoints.

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sms vue globale text messages overview


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appels rendez-vous appointment calls


Transactional communications

  • 1st service appointment
  • Maintenance follow-up
  • Lost customer conquest
  • Specialized services
  • End of warranty offer

Relational communications

  • Welcome communication
  • Service CSI
  • Customer anniversary
program outline communications

Customers are expecting you to remind them of their maintenance schedule.

Don’t wait on your customers to take action and trigger their behavior at your desired moment. Konductö’s customer service loyalty program triggers actions at different customer touchpoints planned around their driving habits and behavior.

Our algorithms calculates the customers driving habits and your recommended maintenance schedule for all makes, models, years. With our communication process scheduled ahead of their due time, this will shorten your customers service intervals so that you get more work orders over your customer lifecycle.

client satisfait vue globale satisfied customer overview

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