Program outline

Konductö's customer service loyalty program leverages dynamic communications and the human touch

program outline

Konductö, reduces your efforts by up to 40% with it's proactive dynamic communications,  customer behavior planning and by leveraging your internal ressources.

Konductö, reduces your efforts by up to 40% with it's proactive dynamic communications,  customer behavior planning and by leveraging your internal ressources.

Get your customers to act between your peak periods so that you get quality time with them.  

Konductö's dynamic communications are deployed between your peak periods and at a rhythm that matches your capacity to handle incoming requests.  Get more out of your team by better distribution workload that will results in happier customers and a better CSI score.

overview peak periods

Enhance your customer journey with our dynamic communications mapped at specific customer touchpoints.

Enhance your customer journey with our dynamic communications mapped at specific customer touchpoints.

emails overview
sms overview
chat overview
calls overview

Transactional communications 

  • 1st service appointment
  • Maintenance follow-up
  • Lost customer conquest
  • Specialized services
  • End of warranty offer

     

Relational communications

  • Welcome communication
  • Service CSI
  • Customer anniversary
program outline communications

Customers are expecting you, to remind them of their maintenance schedule.

Don't wait on your customers to take action and trigger their behavior at your desired moment.  Konductö's customer service loyalty program triggers actions at different customer touchpoints planned around their driving habits and behavior.

Our algorithms calculates the customers driving habits and your recommended maintenance schedule for all makes, models, years. With our communication process scheduled ahead of their due time, this will shorten your customers service intervals so that you get more work orders over your customer lifecycle.

overview satisfied customer

4255 - suite 100, boul. Lapinière
Brossard QC Canada  J4Z 0C7

4255 - # 100, Lapinière blvd
Brossard QC Canada  J4Z 0C7

HEURES D'OUVERTURE
Lundi au vendredi   8h - 2oh
Samedi   9h - 16h

BUSINESS HOURS
Monday to Friday   8 am - 8 pm
Saturday   9 am - 4 pm

entreprise canadienne
logo Konducto blanc

4255 - suite 100, boul. Lapinière
Brossard QC Canada  J4Z 0C7

4255 - suite 100, boul. Lapinière
Brossard QC Canada  J4Z 0C7

HEURES D'OUVERTURE
Lundi au vendredi   8h - 2oh
Samedi   9h - 16h

HEURES D'OUVERTURE
Lundi au vendredi   8h - 2oh
Samedi   9h - 16h

entreprise canadienne